Who we are
This policy explains how Mat Hartley Consulting handles personal information when you visit mathartley.com, submit a business enquiry through our website or Facebook and Instagram lead forms, or contact us directly.
For privacy questions or requests, contact Mat Hartley at mat@mathartley.com.
Responsible party: Mat Hartley Consulting. Privacy contact: Mat Hartley. Business contact address: 2 Main Road, Ballito 4390, South Africa. Telephone: +27 61 523 1804.
What we collect
Depending on your enquiry, we collect your name, email address, mobile number, business name, the service you are interested in, your business stage, your role in making decisions and, for some marketing enquiries, your proposed marketing budget. You may also provide a website or Facebook page and information about what your business needs.
We keep relevant correspondence, enquiry records, submission dates and sources, and communication preferences. If you use a Meta lead form, Meta supplies the details you submit and may supply the form or advertising identifiers associated with that enquiry.
Please do not send passwords, identity documents, payment-card details or confidential information about other people through an enquiry form.
Why we use it
We use your information to understand your enquiry, assess whether our services fit your needs, contact you, arrange discussions, prepare proposals and keep an accurate record of the conversation. This can include an email acknowledgement and relevant follow-up messages.
Providing enquiry information is voluntary. Fields marked as required are needed to respond through the form; without sufficient contact details, we may be unable to help. An optional website or Facebook page is not required.
We process information for your requested enquiry, steps towards a service agreement, our legitimate business administration and applicable legal obligations. Where consent is required, we ask for it.
Contact and marketing choices
Submitting an enquiry asks us to contact you about that enquiry using the details you provide. Contact may be by email, phone or WhatsApp. WhatsApp conversations are handled through Mat's WhatsApp Business account.
An enquiry does not automatically subscribe you to an unrelated newsletter or ongoing promotional list. Any separate marketing choice must be optional. You can ask us to stop follow-up or promotional messages by replying, using an unsubscribe link where provided, or emailing mat@mathartley.com.
If you choose Save details & continue in our enquiry form, you ask us to contact you even if you do not finish. We save your name and mobile number at that point, then your email address if you continue with it. These callback requests are kept privately in WordPress and sent to Mat for personal follow-up. An incomplete request does not start automatic client emails or newsletters. A completed enquiry updates the same record and may enter the CRM enquiry workflow.
Who receives your information
We use service providers to operate the website and manage enquiries: WordPress and our hosting provider, Domains.co.za; our MHC CRM using Supabase and Vercel; Resend for CRM enquiry emails; and email, telephone and WhatsApp services used to communicate with you. Website enquiries are stored in our restricted WordPress enquiry records; records may also be transferred to our CRM to handle your enquiry. Meta processes information submitted on Facebook or Instagram under its own privacy policy.
Information is made available to authorised people and providers as needed for these purposes, and to advisers or authorities where required by law. We do not sell enquiry information or give it to other businesses for their unrelated marketing.
Cookies, analytics and technical information
Hosting and security systems may record technical information such as IP addresses, browser information, requested pages and error logs to operate and protect the website. WordPress uses necessary cookies for administrator sign-in and some site functions.
Our new portfolio, privacy and enquiry pages do not load advertising pixels or visitor analytics. Some existing resources elsewhere on mathartley.com use Meta Pixel and Google Analytics or Google Tag Manager to measure visits and advertising performance. Those tools can receive device, browser and page-visit information and may use cookies. They do not receive the contents of the new enquiry form through our portfolio pages.
You can manage or block cookies through your browser and manage advertising preferences through Meta and Google. Restricting necessary cookies may affect some functions. Following an external portfolio, training or client-portal link takes you to that service and its own privacy practices.
CRM email delivery records include sending, delivery, failure and reply information. Provider email services may also process engagement information such as link activity or opens where enabled. We use relevant information to manage the enquiry and avoid sending follow-ups after you have replied.
Storage and security
We use access controls and appropriate technical and organisational safeguards to protect enquiry records. No website or communication service can guarantee complete security.
Some providers may process information outside South Africa. International processing is subject to POPIA requirements. Contact mat@mathartley.com for information about the providers, processing locations and applicable protection for your enquiry.
How long we keep information
We keep information only for as long as reasonably necessary to handle your enquiry, maintain an ongoing business relationship, meet applicable legal or record-keeping duties, or resolve a dispute. We review records and delete or de-identify information when it is no longer needed. We may retain a minimal opt-out record so that a request to stop marketing is respected.
Your rights
You can ask whether we hold your personal information, request access or correction, object to processing, withdraw consent where processing relies on it, or request deletion where permitted by law. Email mat@mathartley.com. We may need proportionate information to verify your identity before disclosing or changing a record.
You can also complain to South Africa's Information Regulator. Visit https://inforegulator.org.za/complaints/ for the current complaints process, email enquiries@inforegulator.org.za or call 010 023 5200.
Other websites
Portfolio links and third-party services have their own privacy practices. This policy covers Mat Hartley Consulting's handling of enquiries, rather than the independent practices of those services.
Changes
We may update this policy when our services or information practices change. The latest version and its update date will be published on this page.